Operations Manager

Hyderabad Telangana

Operations – Ecom / FTL

Full Time

Description

About Organization

Head-quartered in Chennai, Servicing across south India, It offers reliable, affordable, and professional services, structured to serve enterprises. SHIPPER aggregates light commercial vehicles for urban logistics and has onboarded 5000+ truckers on its platform across 12 cities. SHIPPER works across industry sectors like organized retail, FMCG and e-commerce, distribution and 3PL companies. Some of its clients include Flipkart, Eureka Forbes, RIL Jio Fibre, Reliance Retail, Shadowfax, AllCargo, Purpledrone, Shipskart, Sheenlac Paints and Delhivery.

https://shippersupplychain.com/

Designation – Operations Manager – Telangana

Experience – 5-8 Years

Job Location – Hyderabad (Will be responsible for whole Telangana

About the role

The person should have high drive to meet targets and should be able to handle large geographical team effectively. Candidate will be working closely with Regional head and National Operations Manager towards creating a high performing team which can deliver targets for a high growth company.

Roles & Responsibilities:

• Responsible for all day to day operations for the region
• Work closely with Business development team and supply team to ensure the client expectations are properly met by operations team
• Build and develop the required team to achieve the targets
• Drive operational efficiencies to maintain Service levels and expand margins of the region.
• Build and implement processes to increase the overall efficiency and reliability of the region
• Drive change management to ensure efficient implementations of any new strategic change.
• Ensure excellent customer and partner experience

KPIs:

• Fulfilment rates for the region
• Margin for the region
• Internal Quality metrics – (SLAs %)
• Customer and Partner Success metrics – (Customer NPS, Partner NPS)
• Internal team productivity metrics (Operations cost per transaction)

Requisites / Prerequisites:

• UG / PG Graduates.
• 5-8 years of frontline Warehousing and Logistics Operation
• Strong leadership qualities to lead a large geographically spread team
• Ability to manage conflicts and good stakeholder management skills
• Multi-tasking capabilities and inter departmental coordination
• A strong team sport background is a plus (showcasing the long term commitment and rigor).
• KPIs Handled: Delivery Fulfilment / Service levels, cost related KPIs, Revenue growth and Margin KPIs, Project management or Process management
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Preferred Industries: FMCG, Logistics, Warehousing, Manufacturing, Retail, Ecommerce